Terms of Service

Effective Date: May 10, 2026

Last Updated: May 10, 2026

1. Agreement to Terms

By accessing or using LegacyDesk (the "Service"), operated by Legacy Construction Consulting Inc ("LegacyDesk," "we," "us," "our"), you agree to be bound by these Terms of Service ("Terms"). If you don't agree, do not use the Service.

The Service includes the LegacyDesk mobile app, web app at thelegacydesk.com, and all related features.

You must be 18 or older and have legal authority to enter contracts to use LegacyDesk.

2. Description of Service

LegacyDesk is a software-as-a-service (SaaS) platform designed for construction professionals, contractors, and related businesses to:

• Manage client relationships (CRM)
• Create and send estimates
• Manage projects, files, and communications
• Use AI assistance (MAX) for estimating and business operations
• Access regional construction pricing data
• Process payments through Stripe
• Send SMS and email communications to clients

3. SMS / Text Messaging Terms

3.1 Program Description

LegacyDesk operates a Short Message Service (SMS) program that allows:

• LegacyDesk to send transactional and service messages to account holders
• LegacyDesk users (contractors) to send messages to their construction clients through the Service

3.2 Consent to Receive SMS

By providing your mobile phone number to LegacyDesk or to a LegacyDesk user who is your service provider, you:

• Expressly consent to receive SMS messages from LegacyDesk and/or the LegacyDesk user
• Acknowledge that consent is NOT a condition of purchase
• Understand standard message and data rates may apply

3.3 Types of Messages

Messages may include:

• Account notifications (security codes, login alerts)
• Estimate and invoice notifications from contractors
• Project updates and scheduling
• Payment reminders
• Service-related communications

3.4 Message Frequency

Frequency varies based on usage. You may receive up to 50 messages per month per active project.

3.5 Opt-Out (STOP)

You may opt out at any time by:

• Replying STOP to any SMS message
• Texting STOP to the originating number

You will receive one confirmation message after opting out. We will not send further marketing messages.

3.6 Opt-In Again (START)

To resume receiving messages, reply START to any previous message or contact info@thelegacydesk.com.

3.7 Help (HELP)

For SMS support, reply HELP to any message or email info@thelegacydesk.com.

3.8 Mobile Carrier Disclaimer

• Mobile carriers (T-Mobile, AT&T, Verizon, Sprint, etc.) are NOT liable for delayed or undelivered messages
• Message and data rates may apply per your mobile plan
• SMS service may be unavailable in some locations or on some networks

3.9 No Sale of Mobile Information

3.10 User Responsibility for SMS Compliance

If you use LegacyDesk to send SMS messages to YOUR clients, you (the LegacyDesk user/contractor) are solely responsible for:

• Obtaining valid consent from each recipient before sending messages
• Complying with the Telephone Consumer Protection Act (TCPA)
• Complying with the CAN-SPAM Act
• Complying with CTIA Messaging Principles and Best Practices
• Honoring opt-out requests immediately
• Maintaining accurate consent records
• Including business identification in messages
• Sending messages only during permitted hours (8 AM – 9 PM recipient's local time)
• Not sending unsolicited marketing messages

3.11 Prohibited SMS Content

You may NOT use LegacyDesk's SMS features to send:

• Spam or unsolicited bulk messages
• Marketing messages without explicit consent
• Illegal, fraudulent, or deceptive content
• Adult content, drugs, alcohol, tobacco, firearms
• Gambling content
• Hate speech or harassment
• Phishing or scam messages
• Messages impersonating government agencies or other parties

Violation results in immediate account termination.

4. Account Registration

4.1 Account Creation

To use LegacyDesk, you must:

• Provide accurate, complete, and current information
• Be 18 years or older
• Have authority to act on behalf of your business (if applicable)
• Use a unique email address per account

4.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your password
• All activity that occurs under your account
• Notifying us immediately of unauthorized access at info@thelegacydesk.com

4.3 One Account Per Business

Each business entity may have one primary account. Additional team members may be invited under the Pro or Team plans (subject to seat limits).

5. Subscription Plans and Billing

5.1 Free Plan

• Limited features available at no cost
• Subject to usage limits (described in-app)
• We may modify Free plan features with notice

5.2 Paid Plans

• Pro Plan, Team Plan, or other paid tiers offered
• Billed monthly or annually as selected
• Pricing displayed at checkout and may change with 30 days notice

5.3 Payment Terms

• Payments processed by Stripe
• You authorize automatic charges to your payment method
• Subscriptions auto-renew unless cancelled
• All fees are non-refundable except as required by law or as explicitly stated

5.4 Cancellation

• You may cancel anytime through Settings → Subscription
• Cancellation takes effect at the end of the current billing period
• No prorated refunds for unused time
• Your data remains accessible for 30 days post-cancellation

5.5 Free Trials

If offered, free trials automatically convert to paid subscriptions unless you cancel before trial ends.

5.6 Apple App Store Subscriptions

If you subscribe through Apple App Store:

• Apple handles billing and refunds per their terms
• Cancellation must be done through your Apple ID account
• Apple's Terms of Service may apply additionally

5.7 Taxes

Prices exclude applicable taxes. You're responsible for taxes in your jurisdiction.

6. Acceptable Use

You agree NOT to:

• Use LegacyDesk for illegal purposes or in violation of any laws
• Misrepresent your identity or your business
• Send spam or unsolicited communications through our email/SMS features
• Send SMS to recipients without proper consent (see Section 3)
• Upload illegal content including but not limited to copyrighted material without permission
• Reverse engineer, decompile, or disassemble the Service
• Scrape, crawl, or extract data programmatically without our written permission
• Use the Service to compete with us or build a competing product
• Resell or sublicense access to the Service
• Interfere with the Service or attempt to bypass security measures
• Use the Service to harass, threaten, or harm others
• Upload malware, viruses, or harmful code
• Violate intellectual property rights of others
• Use AI features to generate harmful, illegal, or misleading content

Violation may result in immediate account termination and legal action.

6a. Community Standards — Zero Tolerance for Objectionable Content

LegacyDesk includes features that let users create and exchange content — including team chat and direct messages, the professional network feed, posts, comments, stories, photos, videos, and voice notes ("User-Generated Content"). We have a zero-tolerance policy for objectionable content and abusive behavior.

You may not post, send, or share content that is unlawful, harassing, threatening, abusive, defamatory, hateful, discriminatory, sexually explicit, pornographic, violent, or that otherwise targets, bullies, or harms any person, in any User-Generated Content.

• Report: Every message, post, comment, and story can be reported from within the app using the flag (🚩) control. Reports go to our moderation team.
• Block: You can block any abusive user from the chat menu; once blocked, you will no longer see their messages or content.
• Action within 24 hours: We review reported content and act on it — including removing content and ejecting the user who provided it — within 24 hours of receiving a report.
• Contact: You may also report objectionable content or users directly to support@thelegacydesk.com.

By using LegacyDesk you agree to these community standards. We reserve the right to remove any content and to suspend or permanently terminate the account of any user who violates them, at our sole discretion and without notice.

7. Your Content and Data

7.1 Ownership

You retain all rights to:

• Your business information
• Your client data
• Your estimates, prices, and project files
• Photos and documents you upload

7.2 License You Grant Us

You grant LegacyDesk a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, and display your content solely to provide the Service. This license ends when you delete your content or close your account (subject to backup retention).

7.3 Responsibility for Your Content

You are solely responsible for:

• The accuracy of your content
• Having rights to all content you upload
• Compliance with privacy laws for client information you collect
• Backing up your important data

7.4 Sharing With Clients

If you use LegacyDesk to send estimates, contracts, or communications to your clients, you are responsible for:

• The accuracy of estimates and pricing
• Honoring agreements with your clients
• Resolving disputes with your clients
• Compliance with consumer protection laws
• Obtaining proper consent for SMS and email communications

LegacyDesk is a tool — we are not a party to your contracts with your clients.

8. Pricing Data Disclaimer

8.1 Regional Pricing Is Estimative

LegacyDesk provides pre-loaded pricing calibrated by ZIP code and region. These prices are estimates only based on:

• Industry averages
• Public construction wage data
• Manufacturer and supplier pricing data
• Regional cost indices

You are responsible for verifying prices before quoting clients. Actual costs vary based on:

• Specific project conditions
• Material availability
• Labor availability
• Seasonality
• Local regulations
• Your business model and overhead

LegacyDesk does not guarantee the accuracy of any pricing data. You assume all risk of loss from inaccurate pricing.

8.2 Your Custom Prices

You may edit any price to match your business. Your customized prices override regional defaults and remain unchanged when we update regional baselines.

9. AI Features (MAX Assistant)

9.1 AI Capabilities

LegacyDesk includes AI features powered by third-party AI providers (including Anthropic's Claude). MAX can help with:

• Creating estimates from descriptions
• Managing client information
• Sending emails and messages
• Updating price lists
• Other business tasks

9.2 AI Limitations

• AI may produce inaccurate, incomplete, or unexpected results
• You must review all AI-generated content before sending to clients or making business decisions
• We do not guarantee AI accuracy or reliability
• Voice commands may be misinterpreted

9.3 AI Confirmation Requirement

For actions like updating prices, sending emails, or modifying client data, MAX will present a confirmation card. You must explicitly approve before any action is taken.

9.4 No Substitute for Professional Judgment

AI-generated estimates, advice, or content does NOT replace professional construction, legal, or financial judgment. Always exercise your own expertise.

10. Intellectual Property

10.1 Our IP

LegacyDesk and its content (excluding your content) are owned by Legacy Construction Consulting Inc. This includes:

• Software code
• User interface designs
• Logos, trademarks ("LegacyDesk," "MAX")
• Documentation
• Pricing structure and categorization system
• AI prompts and integrations

10.2 Feedback

If you provide suggestions or feedback, you grant us the right to use them without compensation.

10.3 DMCA / Copyright

If you believe content on LegacyDesk infringes your copyright, send a notice to:
info@thelegacydesk.com with the required information under 17 U.S.C. § 512(c).

11. Third-Party Services

LegacyDesk integrates with third-party services including Stripe, Supabase, Anthropic, Resend, Twilio, Telnyx, and others. Your use of these services is also subject to their terms and policies. We are not responsible for third-party services.

12. Service Availability and Modifications

12.1 Uptime

We strive for high availability but do not guarantee uninterrupted service. The Service may be unavailable due to:

• Scheduled maintenance
• Emergency repairs
• Third-party outages
• Force majeure events

12.2 Modifications

We may modify, suspend, or discontinue features at any time. We'll provide reasonable notice of material changes (typically 30 days for paid features).

12.3 Beta Features

Features marked "Beta" are provided "as is" without warranty. They may change or be removed without notice.

13. Account Termination

13.1 By You

You may close your account anytime through Settings.

13.2 By Us

We may suspend or terminate your account if you:

• Violate these Terms
• Fail to pay
• Engage in fraudulent or illegal activity
• Have an account inactive for 12+ months on Free plan
• Violate SMS compliance laws or carrier policies

Material violations result in immediate termination. For non-material issues, we'll attempt to notify you first.

13.3 Effect of Termination

On termination:

• Your access to the Service ends
• We may delete your data after 30 days
• Outstanding payment obligations survive
• Sections 7, 10, 14, 15, 16 survive termination

14. Disclaimers

15. Limitation of Liability

16. Indemnification

You agree to indemnify, defend, and hold harmless Legacy Construction Consulting Inc, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including attorneys' fees) arising from:

• Your use of the Service
• Your content
• Your violation of these Terms
• Your violation of any third-party rights (especially your clients' rights)
• Your SMS practices and any TCPA/CTIA violations
• Your business decisions based on the Service
• Disputes between you and your construction clients

17. Dispute Resolution

17.1 Informal Resolution

Before filing a formal claim, contact us at info@thelegacydesk.com. We'll attempt to resolve disputes informally within 60 days.

17.2 Binding Arbitration

If informal resolution fails, disputes will be resolved through binding individual arbitration under the rules of the American Arbitration Association (AAA), conducted in King County, Washington (or another mutually agreed location).

You waive your right to:

• Trial by jury
• Class action lawsuits
• Class arbitration

17.3 Exceptions

The following claims are NOT subject to arbitration:

• Small claims court matters
• Injunctive relief for IP violations
• Claims that cannot be arbitrated by law

17.4 Governing Law

These Terms are governed by the laws of Washington State, USA, without regard to conflict of law principles.

17.5 Venue

For non-arbitrable disputes, exclusive jurisdiction is in state or federal courts located in King County, Washington.

18. Apple App Store Specific Terms

If you downloaded LegacyDesk through the Apple App Store:

• These Terms are between you and LegacyDesk, NOT Apple
• Apple has no responsibility for the Service or its content
• Apple is not responsible for any claims relating to the Service
• Apple is a third-party beneficiary of these Terms and may enforce them against you
• The Service must comply with Apple's Usage Rules in their Terms of Service
• You represent you are not located in a U.S.-embargoed country
• You represent you are not on a U.S. Government list of prohibited or restricted parties

19. Export Controls

LegacyDesk is controlled by U.S. export laws. You agree to comply with all applicable export laws and not to export, re-export, or transfer the Service to prohibited countries or persons.

20. Changes to These Terms

We may update these Terms periodically. For material changes, we'll notify you by:

• Email to your registered address (30 days advance notice)
• In-app notification
• Updated "Last Updated" date

Continued use after changes constitutes acceptance. If you don't agree, stop using the Service.

21. General Provisions

21.1 Entire Agreement

These Terms, plus the Privacy Policy, are the complete agreement between you and LegacyDesk.

21.2 Severability

If any provision is unenforceable, the rest remains in effect.

21.3 Waiver

Our failure to enforce any right is not a waiver of that right.

21.4 Assignment

You may not assign these Terms without our written consent. We may assign these Terms freely.

21.5 Notices

We send notices to your registered email. Notices to us go to: info@thelegacydesk.com

21.6 Force Majeure

Neither party is liable for failures due to causes beyond reasonable control (natural disasters, war, internet outages, government actions, pandemics, etc.).

21.7 No Agency

These Terms don't create any agency, partnership, joint venture, or employment relationship.

21.8 Headings

Headings are for convenience only and don't affect interpretation.

22. Contact Information

General Inquiries: info@thelegacydesk.com
Legal Notices: info@thelegacydesk.com
Privacy Questions: info@thelegacydesk.com
Security Issues: info@thelegacydesk.com
DMCA Notices: info@thelegacydesk.com
SMS Support: Reply HELP to any message

Mailing Address:
Legacy Construction Consulting Inc
2803 S 301st Ln
Federal Way, WA 98003
United States

Acknowledgment

By using LegacyDesk, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

If you are using LegacyDesk on behalf of a business, you represent that you have authority to bind that business to these Terms.

Last Updated: May 10, 2026 · Legacy Construction Consulting Inc — All Rights Reserved